Remote Support

All machines must be purchased with Installation and training to ensure that you are setup correctly from day  one, and can get up to speed as quickly as possible. The learning curve for CNC Routers is quite short. Ther  are really 3 components that go into getting up to speed on the equipment.

1.Learning to operate the router, (believe it or not), this is the easiest part
2.Learning to use the CAD/CAM software for designing your job and creating a toolpath
3.Learning how to route material, learning the feeds and speeds and bit selection

When the technician leaves, you are not alone! With our Remote Support package that comes with all our  equipment, as long as you have a computer with an available internet connection at the office, we are able to  connect through to the router, and actually log into it to do full diagnostics as if we were onsite. On our servo  systems we are able to log into the controller and see exactly what is happening on the system, as it is a  true closed loop servo control. It is not possible to be able to see what is happening on the machine with a  step direction controller running Closed loop servo amplifiers and Servos.

Advanced Remote Support
For customers with demanding operations requiring 100% up time, we suggest our Advanced Remote Support. With the Advanced Remote Support, not only are our technicians able to login to your controller through the Internet, they are also able to see what is going on with your operation through an internet video link, and talk to your operators through the internet as well. With the wireless camera, you are able to walk around the machine and our technicians can see exactly what you are seeing giving you almost the same capabilities as having a technician right there.

Onsite Training
Every machine is setup and installed by a factory trained technician from a Platinum Level. FlexiCAM Solution Provider or by a technician working directly for FlexiCAM. This will include a minimum of 1 day setup and 1 day training, but normally consists of 3 or 4 days of training, depending on your experience with each of the sections listed above.
Once you have placed your order for a machine, we will confirm your order, and notify you with an expected shipment schedule. If requested, we can send out the software portion of the order, so that you have ample time to familiarize yourself with the software. This helps to optimize your time with the trainer when they arrive, and also will increase your absorption of the content while their trainer is there.

Customer Service Centers
If you would like to reduce your learning curve for the machine, we do offer training at our office locations where you can come and do training at our sites, away from day to day interferences and allow you to get to work as soon as your machine is installed. Coming to our Customer Service Centers is also available for a refresher course on your machine, for advanced training, or for training of new operators. This allows you to keep your production going while bringing other staff up to speed on your equipment.

Worldwide Regional Offices

FlexiCAM is headquartered in Eibelstadt, Germany where our production facilities are located. FlexiCAM has factory trained personnel and technicians at branch offices around the world, to provide you with the best experience possible with our products. At each of these locations we stock spare parts and have training available for all our customers, be it their first time training before their machine arrives, or providing training for a newly hired machine operator. Any of our offices can be contacted by any of our customers, allowing for a huge coverage of time zones, meaning that there is almost always someone available at one of our offices to answer a question that you might have. Local languages and English are spoken at each of our offices. Each of our branch offices helps train and support our customer service centers around the world.